Here at Airstar Services, we believe in doing things the right way. That’s why we abide by a Code of Ethics for all of our AC sales and service in Dallas, TX. Our customers and their satisfaction are important to us, which is part of the reason why we offer special deals and service packages. After more than 30 years in business, we know how to perform our HVAC work honorably. We’ve outlined our promises regarding customers, employees, earnings, and professional and social responsibility.
We will serve our customers with integrity, competence, and objectivity.
We will deliver to our customer all that we promised through value-added services.
We will perform our work to meet technical codes or better.
We will explore each customer situation to sufficient detail and gather ample facts to gain an understanding of the problems, the scope of assistance needed, and the possible benefits that our service and technical recommendations may provide to customers.
We regard our employees' satisfaction as important as customer service and company profitability. We subscribe to the premise of win, win, win.
We will assign technical and support personnel to each job in concordance with their experience, knowledge, and expertise.
We will foster training for all of our employees on an ongoing basis to improve and uphold high-performance standards.
We will perform jobs for which we are qualified by our experience and technical competence.
We will make quality service the trademark of the jobs we perform. If needed, we will take care of callbacks with a minimum of inconvenience to our customers.
We will stand behind our work.
We will not provide services to a customer under terms or conditions that might damage or compromise the integrity of our trade and profession. We will follow the Golden Rule.
We will maintain a wholly professional attitude and behavior toward those we serve, our fellow contractors, our own employees, our suppliers, and the public at large.
We will agree with our customers independently and in advance on the basis of our fees. Our fees will be commensurate with the quality of the services we deliver and the responsibility we accept.
We will make it our moral imperative to maintain a profitable business as part of our responsibility to our employees and our families.
We will be mindful of the honest value received by the customer and our right to an ethical profit.
We will be good corporate citizens.
We will protect the health and safety of our communities by sharing knowledge of new environmental developments and technological advancements with the communities we serve.
We will report violations of this code of ethics.